Katrina Pugh

Katrina (Kate) Pugh is Interim Academic Director of the Information and Knowledge Strategy program and president of AlignConsulting, specializing in business planning and knowledge-based transformation. Pugh has 17 years of consulting and seven years of industry experience in the healthcare, energy, information technology, and financial services sectors. She consults and lectures widely, and is a lead benchmarker with the Intranet Benchmarking Forum. Pugh is the author of a book on using conversation for tacit knowledge-sharing, Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam (Jossey-Bass/Wiley, April 2011).

Pugh consulted with Monitor Group, Oliver Wyman (formerly Mercer Management Consulting), PwC Consulting/IBM and Dialogos, Inc. She held leadership positions with Intel Corporation, JPMorgan, and Fidelity. She launched and ran Fidelity Personal and Workplace Investments KM program, co-managed Intel Solution Services’ Knowledge and Process Management Group, and initiated and ran the JPMorganChase’s Finance Portal Program for 4,000 users. With Larry Prusak, she co-led a research program on knowledge networks for the Bill and Melinda Gates Foundation.   She has also launch over 20 communities of practice, including Intel’s award-winning Enterprise Architects’ community. Pugh has designed and launched dozens of social media, document management, and collaboration platforms.

Pugh has published in the Harvard Business Review, Ivey Business Journal, NASA Ask Magazine, Journal of Digital Media Management, and The Review of Economics and Statistics. She has lectured or workshopped at NASA, MIT Sloan School of Management, Babson University, Center for Business Intelligence, Knowledge Management Institute and KM World. She holds an M.S./M.B.A. from the MIT Sloan School of Management, a B.A. in economics from Williams College, and certificates in dialogue, facilitation, mediation, project management. She is a LEAN Six Sigma Black Belt. She is on the board of Knowledge Management Institute of Canada and Mitokine Bioscience, and a member of SI KM Leaders (International and Boston Chapter), Boston Facilitators Roundtable, and Boston KM Forum.

Pugh teaches IKNS 4300, Information and Knowledge in the 21st Century Economy and IKNS 4305, Networks and Collaboration: Issues and Methods.